Help Center

Find solutions to your problems under any of these categorized sections. We hope to tackle all your issues here but in case your issues are not solved, please contact us via any of our contact media. We're waiting on you to provide you with any assistance and information you need.

Products and Pricing

Find solutions to issues related to authenticity of products, finding the right products and issues related to pricing of products

  • How can I find the right products to buy?
    To find the right products to buy on GlloMarket, you can look through all the categories here and then choose from the sub-cateogries where you can find the product you want to buy. You can also search for the product if you know the name of the product you want to buy or a brand related to the product.
  • Are there hidden costs and charges when purchasing a product?
    No, there are no hidden charges when you purchase an item on GlloMarket. You pay only exactly what you see on your final price on the checkout page.
  • Can i negotiate for a reduction in price of a product on GlloMarket?
    There is no negotiation on prices of products you wish to buy on GlloMarket. You can find products at better prices from other sellers selling the same products.
  • Why do some products have different prices even though they are the same?
    Some products, though are the same but have different prices because they are sold by different sellers
Orders

Find solutions to issues related to making orders, order confirmation and order cancellation

  • How can I make an order?
    To make an order on GlloMarket, you first need to register with us if you do not have an account.
    1. Find the product you wish to buy and then add the product to your cart by clicking on the Add To Cart button
    2. Click on the Cart Icon shopping_cart at the top right of the page
    3. Provide your delivery location
    4. Finally make payment from GlloWallet and complete your order

    After completing your order, you will receive an email about your order in your email address. In case you have an issue about your order, you can call/WhatsApp +233593658577 or you can send a message to support@gllomarket.com for assistance.
  • How will I know if my order is successful?
    If your order is successful, you will receive a message about your order in your email address.
  • I have completed my order and made payment but i have not received any message about my order in my email address. What do i do?
    If you are faced with such issue, please stay calm. You are safe. Call/WhatsApp +233593658577 for immediate assistance or you can send a message to support@gllomarket.com for immediate assistance.
  • Can i cancel my order?
    Yes, you can cancel your order only if you have not received any confirmation message about the shipment of your order. If you are faced with such issue, call +233593658577 for immediate assistance or you can send a message to support@gllomarket.com for immediate assistance.
  • What should i do if my order is delayed?
    If you are faced with such issue, call/WhatsApp +233593658577 for immediate assistance or you can send a message to support@gllomarket.com for immediate assistance with your order ID.
Payments

Find solutions to issues related to making payments on GlloMarket

  • What currencies do you accept on GlloMarket?
    Currently, we accept only Ghana Cedis
  • What payment methods are available?
    We accept mobile money payments and bank transfers.
  • How do I make payments on GlloMarket?
    Payments are made from your GlloWallet, our secured and easy payment site.
  • What if i want to pay after delivery - Cash on Delivery?
    Cash on Delivery is currently not available.
  • Can i pay in installments?
    Sorry, we do not accepts payments in such forms
  • Can i pay using two payments methods at a time?
    Sorry, we only accept one payment method at a time.
Deliveries

Find solutions to issues related to deliveries etc

  • How long does deliveries take?
    Delivery timelines vary for products and locations. Deliveries to major cities may be done before your delivery end date. Currently the maximum number of days for delivery is a week.
  • How can i change the delivery address of my order?
    Changing of delivery address is only available when your order has not been shipped yet. You can call +233593658577 or you can send a message to support@gllomarket.com for assistance.
  • How can i know if my order is delivered and ready for collection?
    When your order is ready for collection, our delivery agent will contact you to notify you of your order. In a scenario, where you ordered for delivery to a specific location, our delivery agent will contact you to check for your availabilty and time of convenience.
  • What should if i missed my delivery?
    In such cases, we will try to deliver your product the following day.
  • What are delivery charges?
    They are charges for the cost of delivery for your order.
  • What should i do if my order is delivered without a seal or is opened?
    We are sorry such incident happened, we advise you to reject such order. You can call +23359658577 or you can send a message to support@gllomarket.com to lodge a complain.
Return & Refunds

Find solutions to issues related to returning your products on GlloMarket and refunds

  • What products are returnable?
    All products bought directly and made payments to GlloMarket are returnable.
  • What are the conditions for returning a product?
    All products bought directly and made payments to GlloMarket are returnable within a week (7 days) after you received your product; ie, if you received your product on the 1st, you can only only return it from the 2nd to the 8th. After the 8th, your product will not be accepted There are conditions that allow for returning a product
    Conditions
    1. If the product is not the same as advertised
    2. If the product is delivered with a broken seal or damaged on delivery or is a counterfeit product
    3. If the product (fashion) is not the same as the size you ordered
  • What should i do if i want to return a product?
    In order to return a product, you first need to call +233593658577 or you can send a message to support@gllomarket.com to request and make arrangements. You need to meet these conditions before your product will be accepted
    Conditions
    1. Package the product nicely the way it was delivered
    2. Include all items or accessories or gifts that came with the product
  • How do i get my refund?
    Your refund will be paid into the same account you used to make payment when completing the order.
  • Does my refund include shipping cost?
    Yes, your refund includes all costs paid for your order.
  • Am i supposed to return all products i ordered for a refund?
    No, you only need to return the products you wish to return